IQ Update
On the Web:
Use RSS Feed to Receive the latest DTCC Insurance & Retirement Services News.
The Subscription Center at DTCC provides an easy, comprehensive way to receive Important Notices and other information about Insurance & Retirement Services in real time. Real-time access to Important Notices, newsletters and press releases issued by Insurance & Retirement Services and other DTCC subsidiaries is provided using a Web-based notification system that leverages RSS (Really Simple Syndication). RSS subscriptions enable users to automatically receive content that frequently changes. Specific information that you want to receive via RSS is called a newsfeed. Once subscribed, simply check your newsfeed reader to view a real-time listing of the most up-to-date Important Notices, newsletters, and/or press releases. For more information please direct inquiries to newsfeeds@dtcc.com.
Contact Information for Insurance & Retirement Services Staff
To access current contact information for all Insurance & Retirement Services staff members, please refer to our website: http://www.dtcc.com/contact/insurance/
Learn about DTCC Insurance & Retirement Services online thru DTCC Learning Courses
Beginning Sept. 18, 2008, six fully renovated Insurance eLearning courses go live and available 24/7. What’s in it for you? DTCC Learning completion certificate, reject code translators, sample populated transmission files, process flows, transaction life cycles, communication mechanisms, fact sheets, tool tip reference documents, custom training request survey, and so much more. Find out more online by visiting: https://dtcc.knowledgeplanet.com.
2008/2009 Insurance & Retirement Services Product Development Plan
In an effort to keep our customers up to date on the product development plans for budget planning into 2009, please refer to our website for the latest information. We will continue to update the product development plan as needed and notify you when a new version is posted.
Customer Service News to Know:
Customer Satisfaction Survey
The results for waves 1 and 2 and the telephone survey for 2008 are being gathered for reporting to individual business lines at DTCC. We again want to thank those of you who were selected to participate in the survey and provided us with very valuable feedback and insight as to how we can best service our customers. The initial results show an increase in customer satisfaction for Insurance & Retirement Services over the last year. In 2007, overall satisfaction was at 78% and for 2008 we appear to be at 84%. Once the final results are in, we will update you on specific areas we have been asked to address by you, our customers.
IP Address Change Notification
For those participants who use web services, we would like to remind you that DTCC needs to be kept informed of IP address changes. In the unlikely event that we are not aware of an IP address that a participant is contacting us from, there is a chance you will not obtain the needed information.
Holiday Processing Changes
We have begun sending out (POV) Positions files on holidays. POV holiday processing will consist of the six regular cycles processed on normal business days. Sending POV files out on holidays will eliminate the need to process two days worth of data on the next business day after a holiday. The high volume of data on these “double days” has increased the risk of sending out late files. Processing output on holidays will mitigate this risk. The IPS Advisory Group endorsed this change in processing procedure.
Contributing Ideas
If you would like to contribute ideas or articles to Insurance Quarterly, please contact Christopher Poisella at cpoisella@dtcc.com or 212.855.5709.
Look for us at these Upcoming Events
September 23-25: Financial Database Services (San Diego, CA)
September 28-30: EAI User Conference (Portland, OR)
October 5 – 8: SILA (Atlanta, GA)
October 5 – 8: NAVA Annual (Philadelphia, PA)