I need to 'break' (disable) a transaction in DTCC. What is the process and who is authorized to submit this request?
DerivSERV Important Notice #670 explains the 'new' Auto Disable function on the web GUI. Any individual with a read/write Trade Confirmation (Credit, Rates and Equities) digital certificate can submit the request. Please click on the following link to download and view the Important Notice and Auto Disable Training Guide:
http://www.dtcc.com/downloads/legal/imp_notices/2008/derivserv/ds670.zip.

Who do I contact to upgrade my Deriv/SERV software?
Send an email to derivserv_implementation@dtcc.com

or

Contact the Customer Service Group. Complete contact information for DTCC Deriv/SERV is available in the Contact Us section of this website.

What products are covered in the Warehouse?
For information on the Trade Warehouse product access the Trade Warehouse product fact sheet.

Who do I contact if I would like to find out more information about DerivSERV and its services?
For more information, contact Deriv/SERV Relationship Management:
Email: derivserv_rms@dtcc.com

Complete contact information for DTCC Deriv/SERV is available in the Contact Us section of this website.