Depository Trust & Clearing Corporation
 

Customer Center

Frequently Asked Questions

Account Administration

Click on a question below to view the answer:
How do I obtain a copy of the DTCC Fees?
The DTC Fee Schedule User Guide is accessible in the Legal & Regulatory section of this website, under Rules and Procedures.
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Who do I contact for questions about or a copy of my bill?
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.
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How to I find out who my Access Coordinator is?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
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How many Access Coordinators can one firm have?
There is no limit to the number of Access Coordinators a firm can designate. It is recommended that the firm have at least two designated Access Coordinators.
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How do I update my Access Coordinator profile?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
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How do I request an entitlement for a DTC PTS, PBS, SMART/Search or other product?
Complete an Entitlement Request Form (MS-Word) and email it to: entitlements@dtcc.com.
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Where do I find a Directory of DTCC members or participants?
For member directories click the links below:
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Who is my assigned Relationship Manager?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
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How do I update (i.e. add, delete or modify) my “Registered Users” profile?
Your Access Coordinator should send an email to the Registration Support Group webrsg@dtcc.com. Make sure to include:
  • Registration Update Request Type
    • New
    • Modify Existing
    • Delete a Registered User
  • User ID
  • User Name
  • Company Name
  • Contact Telephone #
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No More Paper

Paper certificates cost investors more than $250 million a year -- approximately $49 million alone goes to cover the cost of lost and stolen certificates.

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